Conflict Resolution Plans
Workplace conflict among staff can have significant costs for a business or organisation.
Negative publicity
When internal staff conflicts become public, it can create damaging publicity for businesses. In today's 24/7 news cycle and social media environment, stories about workplace disputes can go quickly viral and reach a wide audience. This exposure can tarnish a company's reputation and public image.
Customer perception
Employee conflict can directly impact customer service and the customer experience and when staff are constantly arguing or in conflict, it often leads to:
- Lower productivity
- Poorer customer care
- Frustrated customers and clients
This can damage relationships with customers and how they perceive the brand making it harder to attract top talent and retain good employees.
High turnover of staff resulting in a toxic work environment is costly, disruptive and signals to potential hires that company culture is problematic.
Conflict resolution plans
To mitigate these reputational risks, we offer a range of plans that encourage staff to report their concerns early, before issues get out of hand, to us in complete confidence as a third party.
We will provide staff management training, encourage open conversation, and foster a positive workplace.
We will discuss with you a range of plans. aimed at taking proactive steps to address conflicts quickly and address staff concerns quickly and efficiently.
We will provide you with literature and posters that invite and encourage your employees to come forward and speak to us confidentially. We can also provide direct lines to our own experienced staff if required.
Fees
Our plans will be bespoke and to the organisations own requirements. Our services start on a retainer basis, based on a fee per member of staff - starting from as little as just £1 per employee per month.
One off consultations start at £2,000 per incident